Riverwood / Canterbury Neighbour Aid Service
A program funded by the Department of Ageing, Disability and Home Care under the Home and Community Care (HACC) Program. HACC Services are for people who are frail aged, or
people who have a disability, and their carers, and are aimed at helping people to remain living independently in their own homes for as long as possible.
What is Riverwood / Canterbury Neighbour Aid Service?
Riverwood/Canterbury Neighbour Aid aims to provide emotional, social, and
practical Support and assistance to HACC eligible clients (frail aged and
younger people with disabilities and their carers) who live in the Canterbury
LGA. It Provides these services though a Range of different programs which are
detailed on the following pages.
Referrals to these services are generally made by Aged Care Assessment Teams,
Social Workers, Doctors and other HACC Services, or by clients themselves and
their family members.
Referrals can be made simply by contacting any of our staff at our office.
The service operates from 9am to 5pm Mondays to Fridays and staff are
available on the following days:
Service Co-ordinator: Monday to Friday
Project Worker: Monday to Friday
Mainstream Group Worker: Monday and Thursday
Chinese Support Worker: Monday and Thursday
Vietnamese Support Worker: Wednesday
Arabic Support Worker: Fridays
If you would like more information or wish to make a referral please call any
of the above staff on 95330100 (direct line) or 95330135.
Our groups consist of:
Information and referral
The Neighbour Aid Service has a large resource library of information and staff can provide information about, and referral to, a wide range of other community services and resources that are available in the area.
Telephone Interpreter Service
Neighbour Aid staff and volunteers speak Greek, Arabic, Vietnamese and Mandarin. For clients who need further assistance with Interpreting, the staff will contact the Telephone Interpreter Service on 131450
Client Fees
Fees are a contribution towards the cost of providing the service. All fees charged by Riverwood Canterbury Neighbour Aid Service are approved by the Centre Management Committee and are reviewed regularly. Clients will be given information regarding fees during assessment or when a request for assistance is made. If a client has difficulty in paying a fee, this should be discussed with the Neighbour Aid Co-ordinator.
Waiting Lists
Even though people may be eligible to receive a service, sometimes we may not have the resources to be able to help straight away. If this happens we will place clients on a waiting list. We review waiting lists on a regular basis and will let clients know how long they are likely to wait before service can begin.
Priority is given to people with the greatest need.
Information required by the government
All HACC services are required to pass on statistical information to the government on a regular basis. Personal information is collected on the CIARR (Client Information and Referral Record) when a new client joins the service. This information is then transferred to a computer data base. Each time a client receives a service from us this is recorded on the data base, and reports are sent quarterly by email to the Department of Ageing Disability and Home Care for planning purposes. The information that is sent to the Department does not include clients' names and addresses . This information can only be forwarded if the client gives their consent for this to happen. If a client chooses not to answer some questions or not to give consent, the services they are entitled to receive will not be affected.
Other HACC Services in Canterbury
Contact numbers for some of the other Canterbury HACC Services are:
